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Spotify constantly taken over

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Spotify constantly taken over

imdabllonn
Visitor

Plan: Premium

Country: Singapore

 

Device: iPhoneXs

Operating System: iOS 13.3.1

My Question or Issue:

 

Spotify is constantly being taken over by random people, playing on various phones, chrome desktop players or Firefox players. I have tried changing my password and logging out from everywhere. Yet, within 10mins, my Spotify account is taken over YET again. This happened earlier this year and I thought it was fine after I changed my password and logging out but clearly, it has not done much to resolving this issue. Is there a reason why my account is being taken over so easily? And can I get back Sole control of my account? Thanks!

 

1 ACCEPTED SOLUTION

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Solution!

Re: Spotify constantly taken over

Emilia_8
Rock Star 10
Rock Star 10

Hello @imdabllonn

 

Thank you for reaching out here in the Community!

 

It's good to know that you've already taken some steps.

 

Please, go to your account page and click SIGN OUT EVERYWHERE again.

Then you can open the password reset form in a private/incognito window, and choose a strong password you haven't used before.

It's also strongly advised that you change the password for:

  • The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.).
  • Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
  • Any service where you use the same password as Spotify.

 

Make sure to check this article as well, in order to protect your Spotify account. 


If after following those steps, the issue still persists, you can reach out to Customer Support.
You can find the contact form here.


I hope it helps

Emilia_8Rock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

1 Reply
Solution!

Re: Spotify constantly taken over

Emilia_8
Rock Star 10
Rock Star 10

Hello @imdabllonn

 

Thank you for reaching out here in the Community!

 

It's good to know that you've already taken some steps.

 

Please, go to your account page and click SIGN OUT EVERYWHERE again.

Then you can open the password reset form in a private/incognito window, and choose a strong password you haven't used before.

It's also strongly advised that you change the password for:

  • The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.).
  • Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
  • Any service where you use the same password as Spotify.

 

Make sure to check this article as well, in order to protect your Spotify account. 


If after following those steps, the issue still persists, you can reach out to Customer Support.
You can find the contact form here.


I hope it helps

Emilia_8Rock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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