Spotify country isn't right, can't change

[Meraki]

I initially signed up for Spotify when I was located in the UK.  Now I have moved back to the US and I am unable to use my account.  I saw that it says that you can't use a free account outside of the country you signed up in after 14 days, so I tried to change my location.  When I tried that, however, it said that Spotify is not available in my country (the US).  I signed up by connecting it to my Facebook account, so I don't think I can make another one, and I don't want to lose all of my favorites and playlists in any case.

What is going on here?  I know that Spotify IS available in the US....

[MichaelW]

Hi there,
Welcome at the Spotify Community!

Could you please go to this link and check which country it says? Does it show the country you're currently living in, or something else?
If you see your current country, but you are not able to change it via the my account section, I would suggest you to get in touch with Spotify so they can manually adjust it.

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link (you won't have to login with this link) to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

Please let me know if you have any other questions! I'm here to assist you 🙂

[Meraki]

Thanks.  That first link shows my correct location, so I'll try getting in touch with support.

[MichaelW]

Okay.

Please keep in mind that if you get an automated reply (which redirects you to the Community), you'll have to reply to that mail (even when it says no-reply).

Spotify aims to reply within 24-48 hours.