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Spotify country problem

Spotify country problem

Plan

Free

 

Country

Russia

 

My Question or Issue

I signed up today from Russia for the first time but for some reason Spotify thinks I'm in UK and hence; I can't upgrade to premium becuase my credit cards are issued in Russia. 

I'm not using any kind of VPN and my IP check is showing that I'm located in Moscow, Russia.

Kindely assist me with this predicament

Reply
1 Reply

Hey there @Shylock,

Thanks for reaching out and welcome to the Community!

Sometimes data in your browser can lead to your location not being properly recognized. An easy way to avoid this is using a private or incognito browser window.

 

This page has all the instructions on how to open one. A good idea would also be to try a different browser or another device if that's an option. 

 

Hope you find this useful. Keep us posted and let us know if you have any questions.

 

Have a great day!

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