Spotify detecting wrong country

[danielrios87]

Hello,

I'm trying to upgrade to premium, but my Credit Card is being detected as being from "El Salvador" (where I live) but it won't  let me change my account info country from Guatemala (neighboring country, but don't live there - maybe ISP is routing internet traffic throug there), so I cannot subscribe. Is there a way to fix this? Updating my payment information won't let me change the country to El Salvador as well.

Thanks!

[MattSuda]

I suggest you contact support so they can help you solve this problem

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.