Hi folks! We're aware of reports about your Wrapped stories misbehaving and we're looking into it. We've managed to fix the issue with the Wrapped banner/stories not showing up. More info here. If the stories cause your app to stop responding, please subscribe here. Also, check out our Wrapped FAQ for answers to common questions.

Spotify does not accept upgrade


Spotify does not accept upgrade

Casual Listener

I try to upgrade my free-account to unlimited - what happens? "For security reasons, type in your password." I do so. And then: "Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current payment details please go to your subscriptions page. If you still get this message after updating your payment details please log out, log in and then try again."

I used to have unlimited, and nothing has changed, visa card-wise, since then. I would be grateful for help with this, the advertising, as well as abstinence of music, are both serious threats to my mental health.

1 Reply

Re: Spotify does not accept upgrade


Hi Viseadmiralen, 


I recommend getting in touch with our Payments Team--just fill out our contact form and post your case number below.