Spotify doesn't recognize credit card payment

[user-removed]

I've been paying my Spotify subscription for a year by now and for the first time I'm getting some trouble to use it. It has been alerting me that the last month payment wasn't done (January). But I'm sure it has. I'm a musician and I use Spotify for research so I can't be that long without it and the site hasn't offered me any way of getting my premium back aside from paying for it again. What should I do?

[MattSuda]

Hey @user-removed

Sorry to hear about this.

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.