Spotify family account

[Gillian]

Hi,

I'm subscribed to family for my kids but one is unable to log in??

[DannyFL]

Is it a different device? If so, try a clean reinstall. If not, try resetting the password. Is anyone able to log in? If yes, I would say it is a user id issue. Hope that helps!

[MattSuda]

I suggest you contact support so they can help you with your kid's account. Make sure to include the username of the account in your email.

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.