Spotify family account

Gillian · 2015-03-04

Hi,

I'm subscribed to family for my kids but one is unable to log in??

DannyFL · 2015-03-04

Is it a different device? If so, try a clean reinstall. If not, try resetting the password. Is anyone able to log in? If yes, I would say it is a user id issue. Hope that helps!

Keep the party going! Please accept solutions if they helped with your question! I am not an official spotify representative, just another user trying to help out. 🙂

MattSuda · 2015-03-04

I suggest you contact support so they can help you with your kid's account. Make sure to include the username of the account in your email.

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

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