Spotify family but different country

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Re: Spotify family but different country

Wandep07
Newbie

My sister was unable to join the invite cause she is currently in the US and I'm in Canada, I agree with everybody else, Spotify shouldnt care if the people are in the same country or not, just like Netflix.

Re: Spotify family but different country

paulmelois
Newbie

Same issue. I paid with a French credit card but I happen to live in Finland with my wife, so she has a Finnish account and I have a French one. I figured out I have to change my billing details for a Finnish credit card, so that Spotify recognizes I'm in Finland. But changes will only occur next month! So my wife cannot use Spotify Family for a month. Great...

And next month i'll be a french guy on a Finnish account with my wife's credit card information so that I can invite her to enjoy my Spotify Family account...How messed-up is that? Any way we can speed-up that process or something?

Thanks...

Re: Spotify family but different country

johnt1
Newbie

I had the same problem - my wife and I live in the UK but we got a message saying she couldn't join Premium for Family as she's registered in another country.  I went to the 'Contact Spotify' section and chatted with an adviser - she said for some reason my wife was registered in the US, but was able to change her country to UK.  Problem solved in a couple of minutes!  Very impressed.

 

Re: Spotify family but different country

Lukemccall278
Casual Listener
Having issues, just signed up for family account and plan to bin apple music in the next week or so, depending on this issue, sent an invite to my wife who lives with me, but when she accepts the invite and inputs the code, it keeps saying she lives in a different country..... she is german and I have checked her gmail account settings, shows she used to live in germany but is currently set to UK, same as mine but still doesn't work... help or i'll have to cancel this mistake.

Re: Spotify family but different country

marciopataca
Newbie

I had the same issue. I'm using Apple Music, problem resolved.

Re: Spotify family but different country

Pedromx
Newbie

That’s irrational. Terrible business approach and not care of the client

Re: Spotify family but different country

NATHALIa5
Newbie

I am so angry with Spotify for the same reason. I am cancelling mum subscription and we are heading over to Apple Music 

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Re: Spotify family but different country

kkinski
Casual Listener

Spotify doesn't give a darn about noise on these community forums.

 

I have the same problem. European countries are small and going across the border is a very routine event. Not being able to add family members to the same family account just because they live in different countries (kids going studying, people on vacations, I happened to register in the wrong country while on sabbatical...) is pure nonsense. 

 

But as I said ... this is all just noise to Spotify. I have also tried to tweet to their "support" on another issue - no response for over two weeks. I don't expect one anymore either. **bleep**ty customer service. Although I was on the verge of actually signing up for the family premium account I'm now going elsewhere. No point giving money to a company that doesn't care for its own customers.

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