Spotify family

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Spotify family

iddaboi
Newbie
What to do i am subscribed with spotify family via credit card. I updated my spotify but then when i checked my subscription, it became "free". I asked my other family member and still they have premium subscription? Can anyone please help me? Thanks a lot
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1 Reply

Re: Spotify family

MonicaM_Bogota
Roadie

Hi @iddaboi!

 

Welcome to the Spotify Community. 

 

Let's try to figure this out. Can you follow these steps for us?

 

  • Check your subscription page. Your status should be Premium.
  • If you're on Premium, try signing out and back into the app.
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Don't hesitate to drop us a message if you need extra help.

 

Have a nice day 🙂 

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