Spotify for Artists - Fake album on our account

[TheNewAmerica]

• Hi

I've reported this before that another artist's music is on our artist profile, now it seems this other album is hacked in some way as it's getting a 2.2k stream jump in one hour and completely killing our songs,  We are launching a new single Wednesday and the other songs are ruining our Spotify presence.

Could someone please help us? Getting desperate, I've tried emailing Spotify but it's been two weeks now with no reply.

Many thanks

[Billy-J]

Hey @TheNewAmerica, thanks for reaching out to the Community!

I'm sorry to hear this.

I'd recommend getting in touch with Spotify for Artists here. They'll take a look and do their best to help.

Have a nice day!

[Ivan]

Hey there @TheNewAmerica, 

Thanks for reaching out - help’s here!
 

As @Billy-J mentioned, it's a good idea to contact Spotify for Artists here.

If you notice any suspicious activity on your Spotify account, always follow the steps below first:

1. Open the Reset Password form in a private/incognito window and create a new, strong password you haven’t used for another online-service; 

2. Open your Account Page, scroll down and click on SIGN OUT EVERYWHERE.

We also suggest you check this help page to find more tips on how to protect your Spotify-account.

Keep us posted! We'll be happy to lend a hand if you need more help.