Announcements

Spotify friends activity empty/not updating

Solved!

Spotify friends activity empty/not updating

Tonasj

Plan

Premium

Country

Finland

Device

Pc

Operating System

Windows 10

 

My Question or Issue

For several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. This has been going on for far too long for it to be a problem on my end as I have changed my devices, settings, and other things to try and fix it. I have reinstalled Spotify and my OS but nothing helps. I also see no friends through my Facebook integration even after disconnecting and reconnecting my Facebook profile multiple times. All my settings are the same as my friends and he can see his friend activity but I can't. I already posted about this problem once, and was told it would fix itself but that was months ago. This is very infuriating as it has been going for so long.

spotifyhelp.png
spotifyhelp2.png
Reply
Top Answer
Elena
Moderator

Hey hey @Tonasj!

 

Thanks for reaching out on the Community!

 

The Friend Activity that shows for different users depends not only on one's personal settings, but also on the people that you follow.

 

In your screenshot we can see that you have the option ''Share my listening activity on Spotify'' on, which means that people that follow you should be able to see your activity. If you don't see people in your feed, it's possible that your friends have that option off and they need to turn it on.

 

Could you check with some of the people you follow if they have that toggle on? They can also try try refreshing the setting by togging it off and on again.

 

Hope this helps. Keep us in the loop here.

Top Answer
Loneliest_Cabin
Community Manager

See my earlier post folks:

  • We need your username, and the username of someone you are following.
  • Both of you have your sharing turned on, and are actively listening.
  • And you don't see each other's listening in the Friend Feed. 
  • We need explicit written permission from both of you.
  • So you and the other person need to either DM @Julian or post your usernames here.
  • We can't test this with one person's username and permission.  

Once we have this we can do some checking. Thanks all.


Accepted Solutions
Marked as solution

Kiril

Hey everyone,

 

Thanks for reaching out on the Community! We've moved your posts to a relevant Help Board where they fit better.

 

We can confirm that the default setting for sharing your listening activity with friends was changed to off with recent releases. This means that those who had it on before without explicitly setting it on, now have it switched off. This would explain why they aren't in your feed any more.

 

You can let your friends know of this change and ask them to turn it on in their settings if they want to share their listening activity.

 

image.png

 

Hope this clears things up. If you have any questions or need anything else, the Community is here for you.

Kiril Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

View solution in original post

695 Replies

goblin064

Hello, my friends activity is not updating properly with the new 2021 desktop update. It is super delayed and i have to quit the app, get back on to be able to see what my friends did listen to, and after it does not update again. Im also having trouble with the desktop app not saving where i left off on my playlist. If i scroll down lets say to the center of my playlist, and i exit that playlist and return to it, it resets my place back to the top of the playlist unlike before where it would remain where i left it. I have tried everything multiple times, on multiple days. Sign in/out, uninstall/reinstall, turn pc on/off, internet etc. Nothing works. Please help!

Jeremy

Hi there @goblin064,

 

Thank you for your post here in the Community.

 

We suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

 

The Friend Activity can sometimes experience minor delays, but if it’s not updated in over a week the following can help fix it:

  • Check the app is up-to-date.
  • Check your device’s operating system is up-to-date.
  • Restart the app. 
  • Log out of Spotify, then back in. 

Note: You'll need to redownload any offline music after reinstalling.

 

Let us know how everything goes 🙂

Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

goblin064
Ive done a clean reinstall multiple times on multiple days just incase it was buggin. But to no avail, it still remained the same. I have also made sure its up to date, logged out and back in as well as restarted the app, each multiple times. This just began with the new update released.

Mihail

Hey @goblin064,

 

Thanks for reaching out.

 

It seems that other users also requested that the back and forth button bring up the respective page in it's previous position and posted this idea.  We recommend that you +VOTE it to show your support. We'll share any updates on the matter there, as soon as there are any, so it's worthwhile that you also subscribe.

 

As for the Friend feed not updating, it looks like you're experiencing a case of this Ongoing Issue we're having right now. You can upvote it and subscribe to it as well if you haven't already. We'll post any developments in the Status Update there.

 

Hope you find this useful. Keep us posted if you have any questions.

 

 

Mihail Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

añgié

This has been happening to me too! I didn't notice until many months after when my friend brought it up, but I know for a fact that my listening activity had been available for others to see before April, and it hasn't been working for months. Has there been a solution? I've tried everything: clean reinstalls, shutting off and on, facebook privacy, and going to the mac host file.

goblin064

It's been super buggy but has gotten better in a way too. It still has a lot of the same issues as before though 😕

mhmhmhmhm

I have discord and it shows live spotify activity, so I know for a fact that spotify friends activity has always been delayed since the feature was introduced. 

Novy

Hey folks, 

 

Thanks for your messages. 

 

As @Mihail mentioned, we're aware of an Ongoing Issue causing the behavior that you describe. Keep in mind that the right teams are looking into this, but we can't commit to a specific timeline for a fix. 

 

We'd suggest leaving your info in the Ongoing Issue thread if you haven't already and keeping your app up to date. Any updates that we might have will be posted there. 

 

If anything else comes up, the Community will be here. 

 

Cheers.

NovyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

121010559

Hi from the US! I'm not able to see activity either. I've always been able to see who is listening to what - I get some music inspo from them as well, and now I don't see anything. Some people are ones I've followed over the years who I'm not connected to on Facebook

MafeG

Hi @121010559,

 

Welcome and thank you for posting on the Community!

 

In addition to what @Novy explained, there are a couple of things you can try in the meantime. To start, let us know if you've already tried performing a clean reinstall of the app. This one is more thorough than a regular one and can be helpful to get rid of any cache that might be causing trouble. 

 

If this doesn't do the trick, please clear your Hosts file with these steps. 

 

Let us know how this goes.

MafeGModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

añgié

I've already done both a clean reinstall and gone through the host file, no luck.

Mihail

Hey @añgié,

 

Thanks for reaching out.

 

We appreciate the troubleshooting you've done so far! Another troubleshooting step you can try is connecting to a different internet network. If that still doesn't resolve things, it would seem like you're indeed experiencing a case of this Ongoing Issue. We recommend that you upvote and subscribe to if, if you haven't yet. As soon as we have any news to share, we'll post a new Status Update there.

 

Thanks for your understanding. 

Mihail Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

jrham

It appears that the display on the right that shows what your friends are playing has been removed with my most recent update. Its just gone. In my settings, there is a toggle that says "See what your friends are playing", but even though its green/on, there is no section on my Spotify desktop player that's displaying my friends.

 

Please don't take this away; I have discovered more music this way than any other way on Spotify, or really anywhere. See my attached photo to see what I mean. (Yes, my window is expanded to the maximum size, and yes it was displayed there before my update.

 

EDIT: 12/18/2021 - Many users are experiencing an issue with the way their friends activity is being displayed. Even after turning on my own sharing activity, opting in to display my friends activity, and after contacting friends to do the same, the following issues are occurring:
- Friend activity display is not displaying all friends that are being followed

-Friend activity is not updating live (friend icons no longer swap to top when a friend starts a new song for example. Songs they are listening to are also not changing).

- Blue dot is showing next to the active users, but the "music bars" to the right are not animating.

 

I'm sure there are other issues people are having, but these are the most noticeable ones to me.

 

Edit: 12/26/2021

Spotify, since this idea has gained over 100 votes and includes nearly 100 passionate and thoughtful responses, please add it to the list of “trending ideas”. I think the consensus is that we understand the privacy concern but the way it was implemented was sudden and jarring. It would be best to send a pop up notification to users telling them that their sharing is now off but they can turn it on with a simple switch that is displayed readily on the main Spotify page where the friend activity list is located. This is a feature that sets Spotify apart from its competitors; please make this change more transparent and easier to adjust. Thank you.

 

Edit: 1/7/2022: Friend activity is now completely gone. I was given a guide for how I can I share my activity and how to view the activity of friends, but when I make the suggested changes, I still see nothing but the instructions.1/7/2022 - Friend activity completely gone1/7/2022 - Friend activity completely gone.

Friend Activity.jpg

jrhamRising Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Ver

Hey @jrham,

 

Thanks for posting here on the Community 🙂

 

No worries. We can confirm that we haven't removed the feature.

 

In order to see the Friend Activity Feed, you will need to first enable the feature as it's no longer enabled by default.

 

You can give these steps a go to make the changes:

 

  1. Click on the three dot menu in the upper left corner
  2. Choose View
  3. Turn on Friend Activity

image.png

 

You can also share your listening activity with your friends when you:

 
Click on Settings>Turn on Share my listening activity on Spotify

image (1).png

 

By default, these settings are now set to off, so your friends will need to enable them manually (if not done so in the past) as well if they want to share their listening activity. This could mean that you might not see some of your friends in the feed, until they do so.

 

Hope this sheds some light on the matter. If you need anything else, the Community is here for you.

Ver Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

gg996

Hi @Ver - I'm currently experiencing this issue. It appears as though only 5 out of 35 people I follow have been listening on Spotify, and everyone else hasn't been listening for 1-3 days. Including folks I've asked who have listened to music on Spotify today. 

 

I don't appear to have any Spotify updates pending or software updates pending on my Mac OS. I've also tried reinstalling the app and checking to see if I'm running into the same issue on Windows.

 

When I first noticed this issue, I did notice that my own "Share my listening activity on Spotify" setting had been turned off, but I did not do this myself. I was able to confirm with a friend that it appeared on their end it was appearing as if I had been listening to music 1 day ago.

 

I'm wondering if there was a glitch where some people's "Share my listening activity on Spotify" setting had been turned off automatically like mine had?

Eni

Hi @gg996,

 

Thanks for getting in touch about this. 

 

First up, we'd recommend logging out and then logging back in two times in a row. It sounds a bit odd, but it forces a sync between the account and your device. 

 

If this doesn't do the trick, you mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one?

 

If the issue still persists after following these steps, could you let us know the exact make/model, operating system and Spotify version of your device?

 

We'll be on the lookout.

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

malfoyyy

My spotify cannot see friends' activity after i listened the music through private session. It shown me their activities on 2 or 3 days ago. That was during i listened music on private session last time. I also cannot see they online or not the spotify. When they're online, i cannot the what music they're listening and also cannot see they online. I already uninstall the spotify for many times but still doesn't work. Also, i tried to unfollow and follow them back but still same. My windows version is up to date, same goes to my spotify. Please help me out to fix this issue 😭🙏

Screenshot 2021-12-02 094945.png

gg996

Hi Eni - I just did a clean reinstall and the issue still remains. Here are the details you requested:

 

Make/Model: MacBook Air

Operating System: macOS Monterey (Version 12.0.1)

Spotify Version: Spotify for macOS (Apple Silicon) 1.1.73.517.gbef50fdb

 

Thanks! I hope this can be resolved.

Winsett
I'm having this same problem, but it just started about 3 days ago, without the 'private session' caveat noted by the OP.

Any ideas why?

Suggested posts

Env: prod