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Spotify have "locked" my account

Spotify have "locked" my account

So i had problems earlier with someone using my spotify premium account, but i got that fixed. Now spotify have blocked all users from my account. I never asked for this, nor did i actually contact spotify support directly. I only posted about it on reddit and here. So i basically cant log into spotify anywhere. 

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3 Replies

Hey @bennigjemble,

 

Is there an error message or something that can give us a clue what is going on?

Ye, when i log in it says error code 3. I also got an email saying theyve "locked it" (below) I got another email saying the've cancelled my premium subscription too.487922501d9438ffaa3747f3874f467d.png

Hey @bennigjemble,

 

I guess your account is hacked/compromised and support needs to verify that you are the original owner. Just make sure to replay to the e-mail you attached with all the details  : )

 



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