I have tried even re-installing the Spotify app, clearing data, restarting my phone etc. I've tried logging in with both my spotify username+password and the Facebook login button.
The same playlists that i have on my desktop spotify show up but they're all greyed out. When I try to play them it sais Spotify Premium is required. When I tap "Get Premium" it tells me I have an active Premium subscription.. It's ridiculous, such an incompetent company.
When I log on to the spotify website, it doesn't matter whether I use Facebook or my Spotify login details, it sais I have Premium regardless.
I've already sent a support request, but I guess they'll wait 30 days before replying so I'll have to buy another 30 days. Looking around at this forum, the norm seems to be to give no help for these types of problems.
Maybe the solution is to start another account and pay for two Premium subscriptions?
Actually I think Spotify messed up when they integrated with Facebook, resulting in orphaned/double accounts but we're the ones paying the price.
I'm sad to say this is exactly the same thing that's happening to me. Have not had the premium subscription but just a couple months and it now refuses to work (am 100% sure it isn't a billing issue). I will have to cancel the subscription, I can afford to pay for something that doesn't work...
Hey, I've been having some trouble with my Premium on my Android. I have seen other people having the same or similar probem as me. I am able to play what ever music I want if I have Wi-Fi, but not without. It says "You're offline Please connect to the internet and try again." but I bought the Premium 3 Months for 0.99$ before the offer was over. I bought the offer on the 17th of June, but whenever I put my phone on Airplane Mode or just turn the Wi-Fi off it says that I'm offline. I went on my account on my laptop and it says that I have the Premium till September 17th. Please help!