Spotify keeps charging me too for a monthly subscription!

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Spotify keeps charging me too for a monthly subscription!

user-removed
Not applicable

Hi!

 

I got the automatic reply from the contact form, which by the way is very vague, I am not sure if a human being will ever look at my case ore not. But I think not as it says that you are "sure" that I can get help through other channels.

 

It's the second time you draw money from me now since I switched to a free account. 😞

 

This is the title of the mail reply I got:

Spotify ärende # 00916817: Account questions ref:_00DD0pxIW._500D0UsYap:ref

 

I hope someone can help me out here? I saw that another user in the same situation hopefully got some help through this message board.

 

 

3 Replies

Joe
Community Legend

Hi. Please reply to the automated response and one of the payment team will get back to you. If you haven't heard within 48 hours, post again and I'll chase your case up for you.

user-removed
Not applicable

I did as I saw your other response, but it was to a no-reply@spotify.com address, so I don't know if someone reads it. But I'll do as you say, and get back in 48 if nothing has happened.

Adam
Roadie

@user-removed - your case is in the right queue so you should get a response back (in Swedish) really soon.

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