Spotify logged out bu itself and ı can't log in

[Abdullah35]

Plan

Premium 

Ülke

Turkey

Cihaz

Samsung Galaxy S22

İşletim sistemi

Android 13

Sorum veya Sorunum

When I logged into spotify, it automatically logged out of my account and did it a few more time. Now when I try to login again it says ''This email and password combination is incorrect''. Then I click  ''Log in without password'' and enter my email but this time it says ''No user found with this name''. However, I am sure that I entered with this email because when I click ''Sign up free'' and enter my email, it says ''This email is already connected to an account'' . When I try to reset my password it says '' We've sent you an email. Just follow the instructions to reset your password'' but I don't get the reset message.I've looked at every part of the email but nothing comes to my email.

Moreover, I bought a premium account, and after 2 months, money will be deducted from my card for nothing. I don't know what to do please help. By the way, my email is outlook, not gmail.

 

 

[Maxim]

Hey @Abdullah35 ,

Thanks for coming to the Community.

Can you please check what happens when you try to log in at https://spotify.com/account or in the Spotify app on another device? Does it show the same error messages?

Looking forward to your reply 🙂

[Abdullah35]

Yes Maksim. I'm trying from  computer, another phone, anywhere but it still gives the same error.  I can't get in anyway. I will be glad if you help pleaasseee.

[Maxim]

Thanks for letting me know, @Abdullah35!

In this case, it's best to reach out to Support, so that they can take a closer look at it 🙂

https://www.spotify.com/about-us/contact/

[Abdullah35]

Hi Maxim. I don't understand what's wrong with the link you sent. Where should I write? Is there any email or support line I can write to? Where exactly should I click?

[Maxim]

Hey @Abdullah35,

The link works just fine on my end. Simply click on "Contact us" and tell them what the issue is you're experiencing including everything you've tried so far.

Thanks.