Help Wizard

Step 1


Spotify never responds to E-mails

Spotify never responds to E-mails

Everytime I have tried to contact Spotify they assign a case number and never respond.  I pay for a premium subscription yet their customer service is non-existent.  I am ready to cancel my account and sign up with another service.

2 Replies

Hello and welcome to community.


If support replies you to check community for a solution or if you received your case number (#XXXXXXXX), please reply back even if there is "no reply" tag and tell that you still need help. If your inbox is empty please check spam.

Support usually replies within 24-48 hours.

If my post helped you to fix your problem, please press "Accept as Solution" button.

Support usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.


If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.


If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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