When I made my account I decided to get a premium account. However, since I am living in Romania, I thought my CC would be declined when creating the account. This was not the case. Skip forward to now, after a year+ of active subscription. I want to update my payment details because my CC expired. No go. The operation fails. I'm guessing it has something to do with the fact that my CC is romanian, just like before.
So, spotify didn't have any problems charging me for a full year to enjoy a premium experience, but all of a sudden when I want to renew it it starts to hickup. Classy move guys. Very classy. Btw: since you're so precious about coming to Romania and are thinking about it, just so you know, Google play music opened up shop here for a while, for a smaller price and a identical service. :) the cool thing is that I have to pay less for the same music, get better support and easier handling. But hey, don't come here, its full of ignorants and peasants and people that just use google services. Stay in Bulgaria ! :)
And before people flame, I have every right to be angry. This is no way to treat customers.
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On the contrary, I think you don't. As far as I'm concerned its not ok to enable charging for a card that should not be chargable because its not in the spotify-endorsed countries list... As for the rest, I think they are excuses. I'm a customer. I don't care about why spotify didn't think of moving here before deezer, nor shouldn't I. It's not my job to be empathic with a service provider. If you really want to do something, you find ways to do it. Oherwise, any excuse will do just fine. I understand your roles are to be supportive of spotify as fans. But mine, as a less-than-happy customer, is to challenge them and push them in hopes that they will get better. If a business disregards the needs of the market it will be pushed out by the competition that does meet those needs in shorter time. And by the looks of it, Spotify needs new markets desparately to stay relevant in the future. It they fail to see that, they will be absorbed in a very short time.