Really disappointing that Spotify is not honoring the plan I signed up for. I had Premium with Hulu. My account was changed to a more expensive Family Plan (they said it was hacked). Now my plan does not exist anymore, and the Spotify associate is refusing to give me back the plan I signed for.
I asked for an escalation as it does not seem fair that I am being penalized, and I got the anser that "even if I escalate your issue they won't be able to put it back on your account. To register to our any offers, you have to do it on your end because you have to enter your payment details. Since the registration for it was already removed on May 14th. You won't be able to get it".
The whole point is I signed for the offer when it was active. If a hacker changed my account without my permission, I think Spotify should continue to honor the deal they offered me and we signed on. Whole experience was very disappointing...