Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Spotify not recognizing e-mail

Spotify not recognizing e-mail

I attempted to log into Spotify (both to the app and the website) with my e-mail and credentials - the error was that the password was incorrect. When I tried to reset the password, it said to login with facebook credentials. However, my facebook credentials didn't work either. I logged in to my facebook and removed the app from my facebook. 

Any advice for how to:


1. Login

2. Use spotify without it being linked to my facebook account?

1 Reply

Hey there, @zhenya217

Thanks for reaching out in the Community!

We're sorry to hear you're having trouble. We'd recommend checking out our Problems logging in support article for more info.

This should help clear things up!


We'd also recommend checking out the FAQ page ”I want to use Spotify without Facebook here.

Let us know if you have any other questions 🙂



Suggested posts