Spotify not showed my profile picture and name

[edanursoylu]

Plan

Premium

Country

 Turkey

Operating System

Windows 8

My Question or Issue

 My account connected facebook and two days ago my profile picture and my name disappeared. I log out and log in -again- but not fixed.  Any ideas??

[Guido · Accepted solution]

Hey @edanursoylu.

Thanks for getting in touch!

Could you login on the website and go to Privacy Settings? Check if you have opted out of Spotify processing your Facebook data. When you opt out there, it keeps your account usable but it will stop using a lot of data, for example your name. You can read here what information exactly.

Log in on your Facebook profile as well and make sure that you have granted Spotify access to your personal information, for example your friends list.

Give it 48 hours and your information should be displayed again. Hope it works!

Let us know if you have further questions.

Have a nice day.