Spotify not working on my mobile phone.

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Spotify not working on my mobile phone.

Kerryc89
Casual Listener
Whenever I try to open Spotify on my phone it closes itself. I pay £9.99 a month for the subscription so pretty annoyed that I can't use it. Anyone else got this problem???
9 Replies

Peter__
Community Legend

Hey! Welcome to the community 🙂 

 

What type of phone do you have? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Kerryc89
Casual Listener
Hey....
Samsung Galaxy Ace. My Spotify was working fine up until a few weeks ago it was only closing now and then. But now it closes as soon as I open it so can't listen to it at all 😞

MikeyB
Community Legend

Hi Kerryc89! I'm sorry you're experiencing this issue...

 

Have you tried completely removing the application from your movile device and re-installing the software? This may resolve your issue but don't hesitate to let us know if you're still experiencing issues...

Spotify on!
Mikey

Spotify | Twitter



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caitieeldridge
Newbie

I've been having the exact same problem on my iPhone 5 for a few days now.

Peter__
Community Legend

Hey guys 🙂 

 

Can you try all of the steps outlined in the iOS troubleshooting guide and let us know how you get on!?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

1224844132
Newbie

Windows Phone 8    

P3pp3R
Casual Listener
I'm having issues as well. I open it and says sorry please try again later. So I un installed it and re installed it. Still same issue. I have premium and now I'll be cancelling and advising everyone I know and on Facebook to stay away. This is crazy. Been like this for a month now. Really pissed.

P3pp3R
Casual Listener
 
Screenshot_2016-09-14-17-57-50.png

KSG12Thomas
Newbie
Whenever i try to play a song on my lg tribute hd it always wants me to shuffle play, so i looked at my connected devices and it said premium listeners only, what does this mean ?
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