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Spotify on apple

Spotify on apple

So recently i got a email off spotify stating that my payment of $15 wasn't able to go through which i don't understand because for months its been working fine! i check my apple subscription and it still says active and my accout details are up to date

 

its fustrating ive tried signing in and out deleting the app and re installing it but still wont work and now spotify has changed me to a free account when apple says my subscription is still active??

i had a problem a few weeks ago with spotify not sure if this is related but it completely deleted my music and told me i had to make a new account so i did and just linked the subscription? now i love spotify but im not going to pay if my account is still on the free?  can someone please help me with this issuse

 

i have tried to reset my subscription today by swiping on the automactic renewal on and off still doesn't help

 

thanks jess

 

thanks

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Reply
1 Reply

Hey @baybiiejess

 

Sorry for the trouble. Spotify has temporarily disabled payments through iTunes. That is why the payment is not going through.

 

https://twitter.com/SpotifyCares/status/745537988189265920

 

For now you can still subscribe directly through the Spotify website at http://spotify.com and you'll receive all the same Spotify features at a lower monthly cost than if you subscribed through iTunes.

MattSudaSpotify Star
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