Spotify on ps4 won't start

Reply

Spotify on ps4 won't start

1monstermax
Regular

Can't seem to get it to open on ps4. Tried just about everything I can think of. I can still play from my phone to the ps4 but can't do anything on the ps4 to change or set new playlist. Started about a week ago. Starting up it say error or shows a sad face. 

1564477642092498078573.jpg
14 Replies

Re: Spotify on ps4 won't start

Rock Star 3
Rock Star 3

Hey, @1monstermax 
Welcome to Spotify Community and thanks for reaching out here!

Could try to unlink your account and then link it again in your PS4 through PlayStation Music and check if the issue was solved.

More info about it here: 

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

hezorgRock Star 3
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify on ps4 won't start

1monstermax
Regular

I tired it and still get the error. Also Tried deleting the app and my account off the system. Same thing. 

Re: Spotify on ps4 won't start

Rock Star 3
Rock Star 3

Hey again, @1monstermax 

Could you try to break the connection between PS and Spotify? Go on your account page > "Apps" section and then select PlayStation and break the connection between them. After that you connect them again and check if the issue was solved.

 

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

hezorgRock Star 3
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify on ps4 won't start

Dscott88
Visitor

I’m having the same issue. Tried everything and Spotify still won’t open for me

Re: Spotify on ps4 won't start

donbergaaas
Composer

clear the  cache on setting on the ps4

Re: Spotify on ps4 won't start

treestar88
Regular

You can't clear cache for Spotify on PS4.

 

Also, I have this exact issue too. So far I haven't found out how to fix it.

Re: Spotify on ps4 won't start

1monstermax
Regular

Like I'm not having issues with any connection. Just spotify will not open on ps4. Can still listen to music but has to be played and set from my phone. But want to be able to change it from the app on ps4 which won't allow me. 

Re: Spotify on ps4 won't start

treestar88
Regular

Yup I have the exact same issue. I've been looking through the forums here and apparently it's been a somewhat big issue for the past few weeks, but no one has figured out how to fix it.

Re: Spotify on ps4 won't start

1monstermax
Regular

What it looks like 

1565036597697636635648.jpg
SUGGESTED POSTS