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Spotify pausing for phantom other user

Spotify pausing for phantom other user

For the last 2 days my spotify premium account has been intermittently pausing during play, due to another user using my account. Spotify does not identify the other user as it normally does.

 

I have reset my password and logged out on all devices. The problem persists. Any thoughts on how I can fix this issue?

 

 

Reply
1 Reply

Hi there, thanks for coming to the Spotify Community.

I’m sorry to hear you think someone else has gained access to your Spotify account. Please check out the FAQ page ”Someone else has gained access to my account” here for the next steps to take. Please sign out everywhere too (refer image below)

Thanks!

 

SignOut_Everywhere_twitter.png

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