Spotify premium, big bug?

[Lolonoa]

So i bought a subscription yesterday (spotfy premium) The thing is i can listen to the music on my mobile BUT when im listening on my computer i still have advertisments, cant listen in offline mode and cant sync music list to my iphone... WHY?!...

[user-removed]

Hey,

Just log out and log in back from your Spotify from File.

[meahtenoha]

Hi Lolonoa - What's happened here is you've made two accounts on our system.

One is linked to your original Spotify account while the other is linked to your Facebook. It's this Facebook one that has been ugpraded to Premium. 

We can definitely help sort this out for you. Please keep an eye on your inbox for a message from me. 

[Lolonoa]

CAn't thumbs up?? anyway the solution i writed on my mail is good 🙂

[Lolonoa]

Never mind, it worked now...

[meahtenoha]

I've just gotten back to your email. Keep an eye on your inbox for me. 

Please also be sure to sign in with that username (not your email address) from now on to avoid confusion. 

[Winniethepoo]

Okey im on my other account now, what to do? do i get the code over the email???

[meahtenoha]

Yes, you can redeem the code we sent via email on this website: www.spotify.com/redeem/

If you want to continue with Premium on that account next month you'll need to upgrade again via your subscription page.

[Winniethepoo]

Ok, but do i have to cancel my spotify subscription on my other account( facebook account)  or is that account deleted now??

[Winniethepoo]

Nvm i just saw the mail 🙂

[Winniethepoo]

Thing now is... i still got the same problem..? -.-

[meahtenoha · Accepted solution]

Winniethepoo - The same problem as in you're still hearing adverts? 

I can confirm that 'winniethepoo' is on a Premium subscription. Please sign out and sign back in--you should find that the app says 'Spotify Premium' at the top. Are you already seeing that tag?