Spotify premium cancelled even though it got paid

[dillonspieker01]

My card got charged 9.99. But my account still says free

[Jiana]

Hey, @dillonspieker01! Welcome to the community.

Firstly, let's go through a few troubleshooting questions. Have you received a receipt to your email from Spotify? Please be sure to sign in with the username on that receipt. If the user name on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction: 

If you're still having issues, reply back and we can troubleshoot further. 🙂