Spotify premium charge

[mannunz34]

My son thought he signed up for Spotify premium at $0.99/month for the first three months, but our card was charged $10.66 today (when he signed up). Why the extra charge?

[LordRollin]

Hi @mannunz34. The three months for $0.99 is an introductory offer to help new users take a look at the benefits of a premium subscription and see whether or not it's right for them. The most likely reason for the full $10.99 charge would be that the account doesn't qualify for the offer, typically because it has already been subscribed to premium.

Typically if you don't qualify the system should alert you when you try to redeem the offer. If you believe that this has been a mistake, and you're certain that hte account hasn't previously been enrolled in premium, then I would suggest that you reach out to support. 

Support can be reached one of three ways: through the online contact form; on twitter by reaching out to @SpotifyCares; or by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

Please let me know if you have any other questions, or if there's anything else I might be able to help. Cheers!