Spotify premium doesn't work

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Spotify premium doesn't work

Newbie
Hi,   When I try to use Spotify on my iPhone, it says I have to download spotify premium. The problem is, I already have spotify premium. In the account center it says I have an active premium subscription.   Could you please fix this problem?   Kind regards.
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Re: Another premium subscription fail :( help :(

Regular

well, mine started working randomly, hope urs does too!

 

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Re: Spotify premium doesn't work

Casual Listener

UPDATE: It just started working all of a sudden. I didn't do anything differently than I was doing before. I guess it just takes their system 4 hours to update subscriptions...

 

Best of luck to everyone still waiting on here.

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Re: Thanks

Spotify
Spotify

Thank you for getting back to us everybody.

 

Everything should be back to normal now. Users that upgrade should no longer experience any sort of delay.

 

If you're still not receiving your Premium after upgrading, please sign out / sign in. Any other trouble, please get in touch via the contact form so we can take a closer look. 

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Spotify Premium does not register on my client or android

Regular

I have paid for the premium service for a month now and still can't get it to work on my client (high quality streaming) or work on my andorid. Anytime I try to use either service it says upgrade to premium. I have posted several time to the contact us page. I just would liek to get the service to work. 

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Re: Spotify Premium does not register on my client or android

Spotify
Spotify
Hi Trashguy!

I've just popped an email over to you. It should sort it. Keep an eye on your inbox.
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Re: Spotify premium doesn't work

Spotify
Spotify
Hey Claris - I can see what the problem is here but we'll have to do some fiddling behind the scenes.

I've just sent you an email with some instructions. Keep an eye out for me.
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Re: Spotify premium doesn't work

user-removed
Not applicable
Hey, i have the same problem, please hjelp!
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Re: Spotify premium doesn't work

Spotify
Spotify
Haucizz - Are you not receiving Premium at all? I'd suggest getting in touch with our payments team. They'll be able to sort it for you. Just head to 'About us' above, then 'Contact Form'. Let me know when you've emailed in.
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Re: Spotify premium doesn't work

Newbie
I got the same issue, activated my account this morning and according to the site and the confirmation mails my account is now premium. But when I try to use spotify on my phone, it says I still need to buy premium.
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Re: Spotify premium doesn't work

Spotify
Spotify
Rbd340 - If you're still having trouble, it's worth contacting Customer Support. They'll be able to get it working for you. Just head to 'About us' above, then 'Contact Form'. They'll get back to you as soon as possible.

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Re: Spotify premium doesn't work

Newbie

Hey...nice Help-Forum

I have a problem. last Month my billing don´t work. My premium Spotify wasn´t there. It was okay. But today the billig ist correctly done and my Acconut says: Sorry u must be premium user. 

 

I´m premium user and now i can´t listen music. Smiley Sad

 

Sorry for my bad english...Smiley Embarassed

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Re: Spotify premium doesn't work

Spotify
Spotify

Hi Frozenheart78 - As this is a very specific payments query you'll need to go through our contact form.

 

From there our payments team can you give some details about your account. 

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