Spotify premium not working on Android

[AjaySrinivasan]

Hi,

I subscribed for the 30 day free trial. I tried logging out and logging in . I also reinstalled the spotify app in my phone. I couldn't get the premium features to work. Please help.

Thanks.

[shychlo]

Same here.  Tried logging out, reinstalling the app, turning my phone off.  Nothing works.  Won't work on my laptop or ipad either.  So annoying as I want to download some playlists for work tomrorow.

[ErickRGuetta]

@shychlo @AjaySrinivasan I'd recommend you both to contact support so they can check and manage your accounts.

You can contact support by filling this online contact form: https://www.spotify.com/about-us/contact/contact-spotify-support/
If you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it says it is no-reply) and an agent will get back to you as soon as possible.

[shychlo]

Already sent one, didnt even get an automated reply via email.

[ErickRGuetta]

Did you check your spam folder? Did you use the form to contact them? Try re-sending your e-mail please. Sorry for that.

[shychlo]

sent again, got an automated email this time.

[MattSuda]

@AjaySrinivasan 

There is currently a problem that is causing premium to not activate.

This should be fixed soon.

Sorry for the inconvenience.

[AjaySrinivasan]

Hope you fix the issue soon.
Thanks.

[MattSuda · Accepted solution]

@AjaySrinivasan 

This should now be fixed.

Log out of the Spotify app and then log back in.

If you still don't have premium,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[AjaySrinivasan]

It's solved now. Thanks!