Spotify premium offer ended early

[rhianna_drury]

I signed up to the 99p for 3 months premium offer in the beginning of December. I signed up my Dad before New year and my Mum signed up too! Unfortunately my premium reverted to free at the end of January, about 6 weeks earlier than it was due. My parents both followed suit last week, less than a month into the offer. Can we get this free time back? I know we were all thinking of staying on premium after the offer ended!

Cheers

Rhianna

[CrazyDude]

I think with this problem you should better contact with support

[rhianna_drury]

I've tried and they just refer me to this forum or say reinstall which isn't working. Me and my mother have tried emailing the support almost a week ago but it's all quiet. It's weird that me and both my parents have had the same issue. 

[CrazyDude]

And what about account? Are you sure what you're logging into right one? Cause many people connect facebook separetly from primary accounts and then having lots of problems

[rhianna_drury]

Nope, I've checked and I'm always logged into the right one. My parents don't have Facebook so not the problem either.

[KatesHere]

Hey there!
This is odd. Are you sure you were all eligible to the promo?
K

[rhianna_drury]

Yes, this is evident as I received it for 6 weeks. I've been on Spotify free for a few years but My parents are brand new as of the end of Dec. Looks like no solution is forthcoming so I'll just give up with it.

[KatesHere]

@rhianna_drury Try contacting Spotify support then. To do that either tweet them @SpotifyCares or use the contact form (https://support.spotify.com/contact-spotify-support/?contact ). Support usually gets back within 24-48 hours.

Hooe this helped!
K

[rhianna_drury]

I've contacted them twice via spotifycares direct email and another time on my mums log in for her (my folks aren't clued up enough to pursue it!). The email I had after the second message I sent directed me to use the Spotify community forum or look the frequently asked questions on the support site or check the Spotify Twitter for any service issues. The closest I could get was people having similar problems with promotions of premium ending prematurely but no info on how to correct the glitch. Pretty much given up.

[KatesHere]

Hey again,
Would you mind replying to that automated emails? They might say they are no-reply but it actually bumps up your case.
If you still haven't heard from Support after that, give me case# to escalate the issue from here!
Hang in there 🙂
K

[rhianna_drury]

Yeah they got back to me! Hopefully it'll get sorted now. Thanks for the advice.