Spotify premium problem

[pulsedemon]

It seems like this is an ongoing issue, and I think the issue is being downplayed by the payments team.  I was premium, and then I cancelled to avoid an overdraft fee on my bank account.  I upgraded to premium again, and the app still thinks I am a free user, so I'm seeing ads.  I don't want to **bleep**ing see ads.  Fix this **bleep** please

[pulsedemon]

... and I just had to listen to an ad, even though spotify has my money.   do you know how much this infuriates me?

[MattSuda]

Sorry for the trouble! Premium usually activates instantly. There seems to be a delay right now.

Please be patient and try to log out and back in a few times every once in a while to see if it has activated.

You can also contact support:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.