Spotify premium stopped working

[Ella257]

A little Less than a month ago I redeemed a $30 Spotify gift card which should last me about 3 months and switched to premium but today when I opened Spotify on my phone it was logged out and when I logged back in I was switched to free and a bunch of my recent playlists had been deleted

[MonicaM_Bogota]

HI @Ella257!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Don't hesistate to drop us a message if you need extra help.

Have a great day 🙂 

[Ella257]

It worked! Thanks so much!