Spotify premium subscription through Vodafone

[Rainking100]

Hi there

For the last 2 years my spotify premium account was being paid through my mobile phone contract. I have now upgraded my phone on a new contract, and vodafone have confirmed that they have reactivated my spotify premium account for the next 2 years, but my spotify account is not reflecting this (it has degraded to Spotify free). How can I fix this pls? Looks like the 2 systems are not talking to each other properly.

Thanks

Ali

[MaryC1]

Hey @Rainking100, thanks for getting in touch with us 🙂

In this case, we'd suggest you getting in touch with our partners at Vodafone directly.

They can take a closer look at this, but don't hesitate to write us back if you need any extra help  from our end. 

Our best!

[Rainking100]

they really don’t know what to do…I’ve been on with them and they are quite confused, is there any way you can link my phone number with my spotifuggle account? I can Private message my account number.
Thanks
Al

[Rainking100]

this response didn't help