Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify premium won't work

Spotify premium won't work

Hi all 🙂

 

I started off using a voucher (from Jan 20th to Feb 20th) I redeemed. I subsequently signed up for Spotify premium halfway through my voucher's validity (3rd February), and it clearly shows that I have been billed for Spotify premium on my handphone bill. Yet my Spotify app still shows me as a free user. I have been unable to access any premium features since my voucher expired on February 20th. 

 

any advice on how to fix this?

Reply
1 Reply

Hey @Aaron1990! Welcome to the Spotify Community. ^^

 

That's odd.

Have you tried reinstalling your app? If not here's a step by step tutorial.

Let me know if that helps, thanks ^^

 

Peace

Suggested posts