Spotify premium

[97655470]

Hei
I paid spotify the 10th this month as you can see from the attachment. But I cannot access premium spotify.
Please look into iy
[snip]

[KatesHere]

Hey there @97655470, welcome to the community!

That's odd. Can you make sure you're logging in the correct account?

Try the following:

1. Check your subscription page. Your status should be Premium. 
2. If you're on Premium, try signing out and back into the app.
3. If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If that doesn't help, please take this survey that can point you out in the right direction.

Let me know if this helps 🙂

K

P.S. I've snipped out your email address for security reasons 🙂

[97655470]

I do not log in to spotify with facebook. My account is missing and I cant
seem to log onThe best for me to do is to make the bank stop the payment to
spotify I guess.

[KatesHere]

@97655470 Have you tried logging in with the username on the Spotify receipt sent to your email?

K