Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
Premium for Family
Samsung Galaxy 8
My Question or Issue
The problem is not related to the device or platform used, it happens independently.
Spotify randomly starts to play a song that I don't know. I cannot stop the playing and control it. It comes from a Web Player that is not related to any device that I own. If I try to regain the control, the the player that I'm using at that time continues to play the song indefinitely.
I've already disconnected all my devices, removed all the applications, assured that it's not a problem related to a stolen account.
It's already some months that is happening. I thought that it was a temporary bug but it's not.
Solved! Go to Solution.
If you already changed your password, but the probem still exist, it's best to reach out directly to Spotify Support. They can be reached through their Twitter @SpotifyCares or through the online SpotifySupport.
* Note that if you are going submit a contact form (instead of sending a DM on Twitter), make sure to check your inbox and junk folder for an email from Spotify.