Spotify refuses to contact me regarding my disabled account.

[allie95]

Plan
Premium
Country
Singapore

My Question or Issue
I've contacted Spotify at least 5 times over 2.5 months regarding my disabled account. Each time they tell me they need a specialist to review my case, but close to 3 months later, I have yet to receive a reply from anyone at Spotify who can help me.

[Mihail]

Hey @allie95,

Thanks for reaching out.

If you've already been in contact contacted our Customer Support team, the best thing to do would be to reply to the last message he received from them and ask for an update. Our colleagues will be more than happy to provide one.

Keep us posted. We'll be right here if you have any questions.

[allie95]

Hi,

What do you mean? I contacted them via chat, and there has been no follow up to any of the chats or cases. Thanks!

[allie95]

Any updates on this? Pretty tired of waiting a couple months now. 

[Elena]

Hi @allie95!

We're sorry to hear that you're still struggling with this. 

We can't make changes to user's accounts from the Community so in this case, we suggest that you check out all the ways to reach the Spotify teams here to try again.

We hope everything gets sorted out soon.

[allie95]

Hi, thanks for the suggestion. I dropped them an email, they replied once and never again. I've sent 3 follow up emails, but never got a reply. Why am I being deliberately ignored time and time again for this case? Thanks!