After all that, @SpotifyCares doesn't actually care. Promotion has ended and Family Subscribers still were left in the dark, even after other countries were offered the promotion for their Family Subscribers. Spotify, is Canada just too small for you to care about?
My subscription doesn't end for a couple days, so the "fix" to switch from Family to Premium won't even work. Why did you offer this promotion to Family Plans in other countries but not ours?