Spotify says i have reached the device limit, i know i didnt

[Darkray1002]

Plan

Premium

My Question or Issue

I tried to download songs on my 5th device, but spoty said that i reached the device limit. Since im the only one using this account, i know for sure that i didnt. The new device would be the 5th. My PC uses dual boot so it counts as two separate spotify entities. I had it on both OS', but i completely wiped one so that should no longer count, but i suspect that for some reason it still thinks i have it. Any ideas? Excluding the "log out from all devices" option. 

[Elena · Accepted solution]

Hey there @Darkray1002!

Thanks for the detailed explanation and welcome to the Community.

It seems like your suspicions might be true and the saved cache on Spotify's end is counting 5 devices. To get that sorted out you can reach out to our support team here, who should be able to free up the spot.

Hope this helps!