Spotify says my sister doesn't live in my house so she can't get premium for Familie

[Moner]

I am host of a subscription 'Premium for family', but my sister can't be a member from it. Spotify says she doesn't live at my house, but that's not true and why do they think that? How can I fix this?

[Robert_W]

Hey Moner,

Welcome to the forums! Let's see if I can help 🙂

Could you first make sure that your Sister is performing all the steps listed in the following link: 

https://support.spotify.com/ca-en/account_payment_help/subscription_information/premium-for-family/

Also, please see this:

https://community.spotify.com/t5/Accounts/Spotify-Family-Q-amp-A/m-p/988520#M125566

If after checking that you still have the same issue please reply back and I will see what else I can suggest.

Thanks.

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[Moner]

Nothing works... She can't accapt anymore any of my invites. 

[Robert_W · Accepted solution]

Hello @Moner

That's strange 😞

In this case I would recommend you reach out to Spotify support:

@SpotifyCares on Twitter or Facebook.  If you do not have Facebook or Twitter please use  this contact form.

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