Spotify signed me out of Family Premium Plan

[Mariana145]

Spotify signed me out of Family Premium Plan yesterday because it couldn't verify my adress and I do live in the same house as my parents. When it let me try and verify again it asked for my postal code but I entered a wrong number at the end and now it doesn't let me try again. What am I supposed to do now??

[MonicaM_Bogota]

Hi, @Mariana145!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support

Don't hesitate to drop us a message if you need us again.