Spotify still free after paying for premium?

[vsuchy1337]

Hello, 

I had spotify premium for a few months now, but my account suddenly switched to free even though I paid for premium. The payment isn't pending. 

Here is an imgur link to the screenshot of the invoice i recieved when i completed the payment. 

http://imgur.com/QTdOZa9

Any help is appreciated, thank you in advance!

[Maxim]

Hey @vsuchy1337,

Unfortunately, In-App-Purchases are disabled at the moment so you cannot purchase Spotify Premium via iTunes. You can still purchase Premium here: https://spotify.com/premium.

Hope this helps 🙂

[Bearfootrecords]

Hey @vsuchy1337 thanks for posting in the Spotify Community! 

There's a chance here that a duplicate account has been created, I notice you're subscribed through iTunes is that right? Are you signing in with the username on their premium receipt? 

If this post solved your issue - Accept it as a solution. If you like my post - Please add likes to it.

[vsuchy1337]

How do i get my money back? I paid for a service im not getting, im expecting a refund. 

[Maxim]

@vsuchy1337

You should reach out to iTunes Support: http://getsupport.apple.com/

[vsuchy1337]

I use my facebook account to log in, I pay for premium through my apple account.