Spotify still trying to take money from acoount

[newton_b]

Hi

I cancelled my subscription 7/15/2015, recived this mesage today "We couldn't take your payment, so we have paused your subscription for now"

This will really look bad on my credit score, why you still trying to take money after cancelling

[gnovella16]

Hey there!

You can get in touch with our Acounts team to solve this. Just head over to https://www.spotify.com/about-us/contact/contact-spotify-account or via Twitter @SpotifyCares.

Let us know how it goes.