Spotify stole my new CC number and charged me without authorization!

[129427609]

-Had a Spotify premium acct. set up on an OLD debit card

-Got a NEW debit card and did not update my Spotify payment info

-Spotify, unable to charge the OLD debit card, emails me repeatedly, requesting my new payment info. 

-I decide that I no longer want Spotify premium so I just do nothing, knowing that Spotify will eventually just close the acct.

-Wake up today with a charge for Spotify on my NEW debit card (a number I never gave to Spotify)

-Check the Spotify website and find that they have the last four-digits of my NEW card (again, I never gave them this information)

-Call Chase Bank and ask "Why have you provided a third party with my debit card information?" They deny giving Spotify this information... even though Chase and I are the only entities who could possibly have this NEW card information.

-Chase  implies that I might have given Spotify my NEW card number by accident. Which of course is impossible and ridiculous since I made the conscious decision not to keep the Spotify acct.
-Now I do someresearch and discover Spotify has a long history of obtaining payments from clients without their authorization. Now I don't know what to think.
-Is this a Chase problem or a Spotify problem? Either way, I've been wronged!
-How did Spotify get this information? And why would they charge me without my permission? I want answers!

[gnovella16]

Hey there!

This is something for our Accounts team. Get in touch via https://www.spotify.com/about-us/contact/contact-spotify-account or via Twitter @SpotifyCares. Let us know how it goes.

Cheers.