Spotify stops playing when my father logs in

[fabulousshrimp]

Hey! From the subject you're probably guessing that we might be using the same account and therefore the other one respectively is interrupted when the other one starts using Spotify. Well, it's not that easy unfortunately...

So my father and me both have a seperate Spotify Premium account - the only thing they share is the bank account the money is being taken from. Now this morning (it wasn't the first time it occured, we're experiencing the problem for quite a while now) my father was listening to music on his account as I logged into mine and startet playing songs. At this point, the music stopped playing for him. When then he starts listening to music again it stops playing for me after a few seconds - although we're using to completely different accounts.

The problem is not related to any kind of OS or device - it doesn't matter whether I use my PC or my Android phone or whether my dad uses his iPad or iPhone or Mac, that's also why I put the thread in this section... We also tried logging in and out, still doesn't help.

We're happy for any kind of help!

[OviiiOne]

Hey @fabulousshrimp, welcome to the Spotify Community!

I'll escalate this to support, you'll hear from them soon 😉

[Teresa]

Hi, @fabulousshrimp, and welcome to the Spotify Community!

We're happy to help you out. Please get in touch with us using this contact form, someone should be in touch with you as soon as possible.

Cheers,

Teresa