Spotify subscription cancellation failed

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Spotify subscription cancellation failed

Newbie

I have cancelled my premium subscription mid March, before the 3-month discounted premium period finished, yet I was charged again 3 months later on my credit card. I haven't received any emails notifying me of this charge nor cancellation, only when I look at my credit card statement I see the charge of 11.29CAD, even though I've cancelled the plan weeks before.

 

Please see the attached screenshot of receipts I've found in my account. I cancelled again today, still no emails confirming the cancellation. What gives? This unfortunately feels like theft 😞 Please clarify and help fix the issue. Thank you!

Screenshot 2016-04-04 22.48.36.png
Screenshot 2016-04-04 22.48.15.png
1 Reply

Re: Spotify subscription cancellation failed

Rock Star 24
Rock Star 24

Hi @wanderer004 and welcome to the Spotify Community!

 

Spotify Support can look into this for you.

 

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

 

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MaximRock Star 24
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