Spotify support team dosen´t answer

[user-removed]

Hi,

I am not able to logg in to my premium account and it is vey frustraiting to pay from Spotify and nobody answers to my question. Have emailed and send twitter but nothing.

And now i´m sending this mail from free-spotify facebook account, becouse for this post you also have to have accout information.

My problem is that i don´t get password resetting respons to my email. It keeps telling that I have same password that in facebook, but are not able to logg in with the same password as in facebook or it says password reset link have been sent but I never get those.  It also can be, that I have forgotten my username, but how do I get to kow it if nobody answers to me?

Next thing propably is that i call to my bank to cancell payments to Spotify, becouse I can´t delete my accont without knowing username and password.

My Spotify Case is # 02470749.

I would like to keep my Spotify, but if it is this hard I really considering chainching to some other music service.

Hope somebody can tell what to do or how to contact support team.

[user-removed]

Hei PIkku Myy 100.

Your issue is reported to team.

[Pricilla]

Hey @user-removed,

You should expect an email from our support team very soon, keep an eye on your inbox.

Let us know if you have any questions.

Thanks!

[charlieh1394]

Hi, I was charged 2 times for Spotify when I did not use it during that time, please refund my card ASAP

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@Pricilla wrote:

Hey @user-removed,

You should expect an email from our support team very soon, keep an eye on your inbox.

Let us know if you have any questions.

Thanks!

---

[MattSuda]

@charlieh1394 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.