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Spotify thinks I'm offline (galaxy s8)

Spotify thinks I'm offline (galaxy s8)

Plan

Premium

Country

Israel

Device

Samsung Galaxy 8

 

My Question or Issue

 I search for artists but I keep receiving error that I'm not online, the search fails. Either when I am connected wifi or cellular

Reply
5 Replies

Hello @Reshefmaia!

 

Could you try a clean reinstall of the app? Just follow these steps. Also, can you make sure "offline mode" is disabled in your settings? Let me know if that works 🙂

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi,
Thank you for answering me. Yes, I made sure I'm not in offline mode. The only thing that worked was re install the app.
Cheers!

Hello @Reshefmaia,

 

I'm glad to hear it worked! Let me know if there's anything else I can help with. You can also mark my answer as a solution so it helps other users find the answer to their problems.

 

Have a nice day, Jose 🙂

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Sometimes re-installing the app doesnt solve the problem. This is what got it working on my Samsung Galaxy.

https://1fixcomputermedic.com/spotify-says-its-offline-when-its-got-a-full-internet-connection/

Hey @mettingman and @Reshefmaia,

 

Thanks for getting in touch!

 

If you're still experiencing this issue, be sure to contribute in this topic.

 

We're currently collecting information from affected users so we can solve this issue. No worries, we're working on it 🙂

 

Sorry for the inconvenience. Let us know if you have further questions.

 

Have a nice day!

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