Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify thinks phone is offline

Spotify thinks phone is offline

Spotify will not allow me to search anything other than my local files. If go to menu options the view artist and view album is greyed out. I have made sure offline mode is turned off, I have completely uninstalled and reinstalled Spotify, tried using with WiFi and without WiFi. Nothing seams to work. I can play songs not saved to my device on playlists or in my Discover Weekly but that's it

Plan

Premium

Country

 US

Device

Samsung Galaxy S9

Operating System

Android 7.0

 

 

My Question or Issue

 

Reply
2 Replies

Hej!

 

It could help to use another internet connection, like Wifi or mobile data. Can Spotify connect then? 

 

Have a good day!

Maria

It does not work with WiFi or Cellular

Suggested posts