Spotify took money from my account when I already cancelled my subscription

[skkeating]

Hi Spotify, 

I cancelled my premium subscription the other day  but yet you still took 9.99 euro out of my account on Friday 13th. and still says my account is premium, even though I definitley unsubscribed because I gave the reason for needing to save money. I can't take out my full rent now that I am 9.99 shourt 😞 

Can you please give me an email address to email my problem to as I can't find any on your website.

Thank you. 

Sarah

[Ox1]

Hello!
Please have a look in your email inbox. Did you receive a confirmation email? Everyone receives one after canceling their subscription.

Have a great day!